RG&E warns of potential phone scam; changes number used for hearing-impaired assistance
ROCHESTER – Rochester Gas and Electric is telling customers no to use the telephone number for assisting hearing-impaired customers that is listed ...
ROCHESTER – Rochester Gas and Electric is telling customers no to use the telephone number for assisting hearing-impaired customers that is listed on its bills and websites after learning that the number was being used by a potential scammer. The number, 1-800-962-3293, has been discontinued. Customers are instead asked to use 711, the New York Relay service, which is commonly used by the hearing-impaired population in New York. 'We are updating all documents, including our monthly bills, where the number previously appeared, and we are conducting a full audit of our customer service numbers to ensure they are secure,' RG&E said in a statement.